FAQs

Placing an order is simple! Just browse our collection, select the items you love, choose the desired size, and click "Add to Cart." Once you're ready, proceed to the checkout page, fill in your shipping details, and make payment. Congratulations, your order is placed!

We understand that finding the right fit is essential. That's why we provide detailed size charts for each product on our website. You can also use our customization option for better fit. Please refer to the size chart and product descriptions to ensure you select the correct size. If you still have questions, feel free to contact our customer service team for assistance.

Please send an email immediately to contact@mariavelychko.com 20 minutes after confirmation of the order, it will no longer be possible to change the delivery address and change the order.

We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment platforms as Apple Pay. Choose the method that suits you best during the checkout process.

We strive to process and ship orders as quickly as possible. After your order is placed, please allow 1-3 business days for processing. Shipping times may vary depending on your location. Typically, domestic orders within France and Europe arrive within 3-6 business days, while international orders can take 6-14 business days.

Yes, we offer international shipping to many countries. During the checkout process, you can select your country from the available options. Please note that customs duties or import taxes may apply, which are the responsibility of the recipient.

Once your order is shipped, we'll send you a confirmation e-mail containing a tracking number. You can use this tracking number to monitor the progress of your package. Simply click on the tracking link provided in the email or enter the number on our website's "Track my order" page.

We want you to be completely satisfied with your purchase. If you're not happy with your order, please contact our customer service within 14 days of receiving your package at contact@mariavelycko.com. We'll provide instructions on how to return the item for an exchange or refund. Please note that returned items must be in unused condition with all original tags attached.

Yes, we offer wholesale and bulk order options. If you're interested in purchasing our products in larger quantities, please reach out to our wholesale team at contact@mariavelycko.com. Provide details about the items and quantities you're interested in, and we'll be happy to assist you.

We're here to help! You can reach our customer support team by emailing contact@mariavelychko.com or by using the contact form on our website. We aim to respond to all inquiries within 24 hours during business days.